💰 NAAMX SOLUTIONS • FAIR & TRANSPARENT REFUNDS

Refund Policy

Clear guidelines for refund eligibility, cancellations, and processing times.

Last updated: June 2026 | Customer-first approach

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Refund Eligibility

Refund requests may be accepted within 7 days of purchase for eligible services. To qualify for a refund:

• The service must be covered under our refund policy (hosting, certain SaaS plans)
• Request must be submitted via official support channels within 7 calendar days from the invoice date
• The service has not been abused or used in violation of our Terms of Service

⏱️ 7-day money-back guarantee applies only to specific monthly hosting and cloud service subscriptions. Please review non-refundable services below.

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Non-Refundable Services

The following services are generally non-refundable once purchased or activated:

Domain RegistrationsSSL CertificatesSoftware LicensesThird-Party ProductsSetup Fees

These items involve irrevocable costs or third-party providers that do not allow reversals. Domain names, once registered, cannot be "unregistered" for a refund.

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Abuse & Violations

🚨 Important: Accounts suspended for policy violations are not eligible for refunds. This includes spam abuse, malware distribution, phishing, illegal activities, or any action that endangers NaamX Solutions infrastructure.

If your account is suspended due to prohibited usage, any unused fees (including prepaid hosting) will be forfeited. Refunds will not be issued for services terminated due to breach of contract.

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Service Cancellation

Customers may request cancellation at any time through official support channels:

• Email support@naamx.net or open a ticket via client area
• Cancellation becomes effective at the end of the current billing cycle (no partial refunds for unused time unless within 7-day window for eligible services)
• Upon cancellation, services will be terminated and data may be permanently removed after 7 days grace period

We recommend downloading backups before requesting cancellation. No additional fees are charged for cancellation requests.

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Processing Time

Approved refunds may take 7–14 business days, depending on the payment method:

• Credit/Debit Card: 5–10 business days
• Bank Transfer / Wire: 7–14 business days
• Digital Wallets (where available): 3–7 business days

Once a refund is approved by NaamX Solutions, you will receive a confirmation email. We are not responsible for delays caused by banks or payment processors.

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How to Request a Refund

To initiate a refund request:

1. Contact our support team at support@naamx.net with your invoice number and reason for refund
2. Include any relevant details (service name, purchase date)
3. Our billing team will review your request within 2–3 business days
4. If approved, refund will be processed to the original payment method

💡 Tip: To avoid delays, ensure your account is in good standing and that you have not violated any terms during the service period.

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Partial Refunds & Proration

In certain cases, NaamX Solutions may offer partial refunds at its sole discretion. Examples include:

• Downgrading a plan mid-cycle (credit applied to future invoices, not cash refund)
• Service migration issues resolved with partial compensation

No prorated refunds are given for early cancellation of non-refundable services or monthly subscriptions beyond the initial 7-day window. Annual plans: only the unused portion may be considered for refund within first 30 days, minus setup/service fees.

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Contact Information

NaamX Solutions

Office # 11 2nd Floor Makkah Plaza, Sargodha Road, Gujrat, Punjab, Pakistan

📞 +92-335-84-111-21✉️support@naamx.net✉️info@naamx.net

For billing disputes or refund follow-ups, please use billing@naamx.net for faster resolution.

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Policy Modifications & Final Notes

NaamX Solutions reserves the right to update this Refund Policy at any time. Changes become effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the revised policy.

This policy applies only to direct purchases from NaamX Solutions. Resellers or third-party partners may have different refund terms — please refer to your agreement with them.

📧 Questions? If you're unsure whether your service is refundable, contact us before purchasing. We're here to help you make informed decisions.